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Family Support Coordinator

    • Job Tracking ID: 512847-597616
    • Job Location: Surprise, AZ
    • Job Level: Any
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: November 08, 2017
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Position Summary: The purpose of the FSC is to allow families to receive individualized case management services including an assessment of their strengths and needs, a service plan, family goals, assistance connecting to identified services, and follow up to ensure successful enrollment in key services. The position requires the ability to collaborate with other agencies and to create working relationships with groups to increase the awareness of resources for families in the Region. This position is a 12-month, grant funded position through First Things First.

Using a case management model and face to face interactions, assists families with higher or complex needs in accessing and utilizing available supports and resources to promote family self-sufficiency.

Conducts assessments of the child and family’s needs and strengths based on the family’s current level of functioning around the core areas of family support: child development, parenting skills, child health, child safety, early language and literacy, family stability and family relationships. Develop a written plan with the family that includes their individualized goals and incorporates the strengths and needs identified in the assessment

Obtain information about relevant services that can be shared with the family and connect families to various supports and services that align with the established goals identified in the written plan.

Link families to both informal and formal supports that address their needs. Linkage to services may include: initial telephone contact with service providers to learn about the enrollment process and service eligibility, orienting the family to the service, assisting with preparing and completing documents, and visiting the agency with the family.

Monitor families’ progress towards obtaining needed resources and provide needed assistance when families experience difficulties accessing services.

Evaluate the status of goals and readiness for completion of family navigation services. Provide a written transition plan which summarizes goals met during engagement in Family Support Coordination services, linkages to formal and informal services, and status of and progress towards the family’s goals. Provide the family a copy of the transition plan that the family can reference after service completion. Maintain files for each family served by Family Navigators which includes family assessment, family service plans, referrals to services, coordination and monitoring notes, and transition planning. Document in the confidential family file what services were accessed by the family and when the case was closed.

Comply with First Things First Standard of Practice, Benevilla and BFRC policies and procedures.

Performs other duties as assigned.

Experience and Skills:

Bachelor’s degree in early childhood development, education, family services, social work, nursing or a closely related field. Bilingual in English and Spanish preferred. Experience with community services and resource knowledge of services for children and families desired. Computer skills (MS Applications) and knowledge of data processing programs. Must sign Oath of Confidentiality and Code of Ethics. Individual needs to have reliable transportation and be able to drive to various community locations.


By cultivating a caring community of neighbors helping neighbors, Benevilla is able to provide extensive social care and support services for older adults, adults with disabilities, children and the families that care for them.